FAQs

What will you need from me to set the ball rolling?

We’ll take you through some simple questions, which may include:

  • How many boxes do you have, and what is the average number of sheets or (sheets within folders) in the box?
  • Is the paper in folders, lever arch files, or loose, and how many are in a typical box?
  • What paper sizes are in the box (typically A4 or mixed A4 and A3, but can go up to A0)
  • Are the papers held together by staples, clips, plastic wallets, or another method?
  • What are the indexing requirements?
  • Is the paper: a. black and white? b. mixed black and white and colour? c. all colour? Single or double-sided?
  • What is the timescale for your project, and who are the contacts?
Where are my documents taken to?

To our scanning HQ in Hampton Hill, London.

Who takes my documents?

A Scantronics team member undertakes the majority of collections. For larger volume or remotely located projects, we engage a trusted provider pre-approved by the customer.

How are documents destroyed?

By our partners at Ecogen Recycling, who are data-protected, licensed brokers of controlled waste. They shred all confidential material within 24 hours, recycling it into new materials such as newspapers and copier paper. When they’ve finished, we’ll provide you with a Waste Transfer Note (WTN) of confidential destruction.

How long does it take?

That depends on the size of the job! But efficiency is one of our core values, so we’ll be ready to get cracking whenever you are.

Do you provide boxes?

If you can’t borrow or recycle, we’re happy to organise these on your behalf.

Do you provide collection services?

Collection for all jobs within M25 and larger jobs outside are free, with competitive quotes for elsewhere.

Will my scanned documents be legally admissible?

Scantronics processes are fully BIP008, BIP0009, PD0010 and Dublin metadata set compliant, reflecting that we keep 100% control of every stage each document passes through in the scanning process. Where sensitive or high profile subject matter is involved, it’s also important to preserve the quality of the original document and to manage access appropriately. If you have any specific requirements with regard to admissibility, we’ll ensure due diligence prior to the project.

How secure are Scantronics’ processes?

We have a spotless 15 year old security record. Check out how we protect your data in more detail here.

Can you convert paper documents into MS Word or Excel?

Yes, we convert documents into searchable PDFs as standard. In turn, these documents can be converted in Word.

How do I find my scanned files and folders?

We index and organise the data according to your requirement (e.g. by client name, date, invoice number), usually working with our customers at the planning stage to produce the most efficient results.

Do you scan nationwide?

We are a London-based company offering London scanning services, with free collection within the M25 . However, in addition to document scanning London, we charge competitive rates to travel to all accessible parts of the U.K. to work on projects large or small.

What size of pages can be scanned?

Anything up to A0.

What file format will the images be supplied in?

Any formats on request, most frequently PDF or Jpeg.

How are the digital documents delivered?

They can be delivered as a physical disc or USB or saved directly to a digital location of your choice. (e.g. Dropbox)

Can you OCR documents?

Yes, all documents are run through optimal character recognition as standard.

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